Privacy Policy and SMS Usage Terms

Effective Date: August 13, 2025
Last Updated: August 13, 2025

Overview

This Privacy Policy explains how AnHonestHost ("we," "us," or "our") collects, uses, and protects your information when you interact with our Virtual IVR (Interactive Voice Response) system and SMS services.

Information We Collect

Phone Numbers

We collect and store phone numbers when you:

  • Call our customer service line
  • Text our support number
  • Provide your number to receive queue notifications

Call Data

We may collect basic call information including:

  • Date and time of calls
  • Call duration
  • General nature of inquiry (for service improvement)

How We Use Your Information

We use your phone number and related information solely to provide our Virtual IVR services. Specifically, we send text messages in the following three cases:

1. Agent Notifications

We send SMS notifications to our customer service agents to alert them of incoming calls in the queue.

2. Queue Position Updates

We may send you text messages to inform you of your current position in our customer service queue and estimated wait times.

3. Customer Support Responses

When you text our support number, we will respond via SMS to address your inquiries and provide assistance.

Data Retention and Storage

  • Limited Retention Period: Phone numbers and associated data are stored only for as long as necessary to provide our services
  • Service-Based Storage: We retain your information only while actively providing queue management and support services
  • No Indefinite Storage: We do not maintain permanent databases of customer phone numbers

Your Rights and Choices

Opt-Out Options

  • Text STOP: Reply "STOP" to any of our messages to opt out of future SMS communications
  • Call Preferences: Contact our customer service to modify your communication preferences
  • Complete Removal: Request complete removal of your data from our system

Data Removal Requests

If you request that your data be removed from our phone system, we will:

  • Process your request within 7 business days
  • Remove your phone number and associated call data from our active systems
  • Confirm completion of data removal upon request

Data Protection and Security

  • No Third-Party Sales: We do not sell, rent, or share your phone number or personal information with third parties for marketing purposes
  • Secure Storage: All phone numbers and call data are stored using industry-standard security measures
  • Limited Access: Only authorized personnel have access to customer phone numbers and call records

Third-Party Services

Our Virtual IVR system utilizes Twilio's communication platform. Your interactions with our system are subject to:

  • Twilio's terms of service and privacy policy
  • Industry-standard telecommunications regulations
  • Our commitment to data protection outlined in this policy

SMS Communication Standards

Message Types

All SMS messages from our system are:

  • Transactional in nature (service notifications, queue updates, support responses)
  • Directly related to your interaction with our customer service
  • Not promotional or marketing communications

Message Frequency

  • Agent notifications: As needed based on call volume
  • Queue updates: Periodic updates while you're in queue
  • Support responses: In direct response to your inquiries

Standard Rates

Standard text messaging rates may apply as determined by your mobile carrier.

Compliance

This policy is designed to comply with:

  • Twilio's Acceptable Use Policy and Messaging Policy
  • TCPA (Telephone Consumer Protection Act) requirements
  • Industry best practices for telecommunications and data privacy

Contact Information

For questions about this Privacy Policy, to make data removal requests, or to modify your communication preferences:

AnHonestHost
Email: support@anhonesthost.com
Phone: 1-844-775-5263
Address: AnHonestHost
39525 Los Alamos Rd Ste C PMB 1052
Murrieta, CA 92563
United States

To opt out of SMS communications, text "STOP" to any message from our system.

Changes to This Policy

We may update this Privacy Policy periodically. When we make changes:

  • We will update the "Last Updated" date at the top of this policy
  • Significant changes will be communicated via our primary communication channels
  • Continued use of our services after policy updates constitutes acceptance of the revised terms

Legal Compliance

This policy is governed by applicable federal and state laws regarding telecommunications, data privacy, and consumer protection. If any provision of this policy conflicts with applicable law, the legal requirement will take precedence.

This privacy policy is specifically designed for Virtual IVR and SMS services and complies with Twilio's messaging policy requirements.